Privacy Policy

01 What Information We Collect

We collect information you give us directly and some information that is gathered automatically when you use our website. This includes:

• Contact details such as your name, phone number, email address and mailing address
• Appointment information including services requested, booking dates and service history
• Payment information processed through secure third-party payment processors (we do not store full card numbers)
• Communications you send us by phone, text, email or web form
• Website usage data such as IP address, browser type, device information and pages visited, collected through cookies and similar tools
• Photos you choose to share with us or that we take of your service results with your consent

02 How We Use Your Data

We use the information we collect to run our salon and serve you better. Specifically we use it to:

• Book, confirm and manage your appointments
• Send appointment reminders, confirmations and follow-up messages
• Process payments for services
• Respond to your questions and requests
• Send promotional offers, member deals and seasonal specials when you have opted in
• Improve our services, our website and your overall experience
• Meet our legal and tax obligations

03 SMS Opt-In Details

When you opt in to our SMS program, you agree to receive text messages from Resort Nails & Spa Corona. Here are the details:

• Program name: Resort Nails & Spa Corona SMS Alerts
• Message types: appointment reminders, booking confirmations, account or scheduling updates, promotional offers and member deals
• Message frequency: message frequency varies based on your activity and the time of year
• How to opt in: submit your mobile number through our website form, sign up in person at the salon or text us directly. Consent is not a condition of purchase
• How to opt out: reply STOP to any message at any time. Reply HELP for assistance

Message and data rates may apply depending on your mobile carrier and plan.

04 Cookies & Tracking Information

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and understand how visitors use our pages. Some cookies are essential for the site to function. Others help us measure traffic and improve performance.

You can control or disable cookies through your browser settings. Turning off cookies may affect how some parts of the site work for you.

05 Data Security Practices

We take reasonable steps to protect your information. Our website uses SSL/TLS encryption to secure data in transit. Payment transactions are handled by PCI-compliant payment processors, so sensitive card details are not stored on our systems.

Access to personal information is limited to staff and trusted service providers who need it to do their work. While no method of transmission over the internet is ever completely secure, we work to safeguard your data using current industry practices.

06 Your User Rights

You have control over the information you share with us. At any time you may:

• Unsubscribe from texts by replying STOP to any SMS message
• Unsubscribe from emails using the link in any marketing email
• Update or correct your personal information by contacting us
• Request deletion of your personal information, subject to any legal record-keeping requirements
• Opt out of marketing communications while still receiving service-related messages such as appointment confirmations

To exercise any of these rights, reach us using the contact details at the bottom of this page.

07 Age Restriction

Our website, services and SMS program are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you are under 18, please use this site and any communication features only with the involvement of a parent or guardian. If we learn that we have collected information from someone under 18 without proper consent, we will delete it.

08 Sharing & Disclosure

We do not sell your personal information. We share it only in limited situations:

• Service providers such as our scheduling platform, SMS provider and payment processor, who use it only to perform services for us
• Legal compliance when required by law, subpoena or to protect our rights, safety or property
• Business transfers in the event of a merger, sale or transfer of the business, where your information may pass to the new owner under this same policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.